Postage and Returns

Postage within New Zealand

All New Zealand orders are sent by NZ Post. Prices from July 2018 are as follows
1 – 2 skeins – $4.00
3 or more skeins – $6.00
Courier post – tracked – add $2.00
Rural delivery – add $4.00
We endeavour to have all website – listed items in stock at all times. Orders for these items are posted on the day that payment is received or the next business day. We will message you by email to let you know your parcel has been posted.
If there is a delay in processing your order we will let you know by email or phone.
Once your parcel has been dispatched we cannot be responsible for delays caused by the postal services.

International Postage

Australia

Orders sent to Australia are shipped via New Zealand Post International Air Mail at a flat rate of $NZ15 for up to 1kg. Parcels take 6 – 21 days for delivery. These parcels are not able to be tracked.
Tracked postage is available on request at checkout.


North America and Europe

Orders sent to North America and Europe ship via International AirMail as above at $NZ25 for up to 500gm and $NZ30 for orders over 500gm. These parcels are untracked. Tracked postage is available at an additional cost.
Please contact if you would like a quote for this.

If you have questions about postage please contact us

Returns Policy

Exchanges, Returns and Replacements:

If there is something wrong with your yarn, please contact us

If there are major faults that have escaped our notice we are happy to exchange the item.
Be aware that variability of colour is a feature of hand dyed yarns, not a fault.

If a colour is very different from what you expected, we are happy for you to return it
so long as the label is in place and the product is in its original condition.

You will need to post the item back, and pay for return postage.