Postage and Returns
Postage within New Zealand
All New Zealand orders are sent by tracked signature courier, with a flat rate of $8.50. If there is a delay in processing your order we will let you know by email or phone. You will receive an email with your tracking information when the order is dispatched.
Once your parcel has been dispatched we cannot be responsible for delays caused by the postal services.
All international postage is charged by weight, and calculated at the checkout. Parcels are sent via international courier. Once your parcel has been dispatched, you will receive an email with the tracking number. We have been noticing delays due to the pandemic so please contact us if you have any concerns.
If you have questions about postage please contact us
Exchanges, Returns and Replacements:
If there is something wrong with your yarn, please contact us
If there are major faults that have escaped our notice we are happy to exchange the item.
Be aware that variability of colour is a feature of hand dyed yarns, not a fault.
If a colour is very different from what you expected, we are happy for you to return it
so long as the label is in place and the product is in its original condition.
You will need to post the item back, and pay for return postage. Include your bank details for a refund.